KCM FAQ

Sign Up

  1. I changed airlines, do I need to sign up for a new account?

    1. No, please login to your existing account, and click on "Airline Information" to update your airline and employee ID.

    2. You will be able to use the same barcode as before, if you received a new barcode, click on "Activate KCM Card" and enter your new barcode number.

  2. I received a new barcode and am trying to register it, but receive an error that the account already exists, what is wrong?

    1. You have an existing account that you need to login to.

    2. Once logged in, click on "Activate KCM Card" and change your barcode number to your new one.

  3. I am trying to sign up, but receiving an error that an account already exists

    1. There is an account with that email address or airline and employee ID combination already

    2. Login to your existing account and update your employee ID or barcode.

      1. If you do not remember your username or password, click "Forgot username or password?" link on the home page to reset your password and login to your existing account

      2. If you receive an error that the email is not registered, you likely used a different email when you first signed up. After trying a few of your email addresses and still not finding an account associated to it, please send us an email at mykcmsupport@arinc.com

  4. How do I know if my account is active?

    1. If you received an email after signing up and clicked on the link in the email, then your KCM bar code card is ready for use.

    2. Please note that though your account may be active you are still subject to being denied entry into KCM due to random screening or other potential technical issues.

  5. A problem occurred while verifying my airline/employee ID. What is wrong?

    1. The employee ID is being denied by the airline

    2. Double check the ID, ensure it has no spaces or typos. Check with your airline that you are using the correct ID. For example: United no longer uses the ‘u’ in front of the employee ID and crewmembers will not be able to create the account with the ‘u’ in front.

    3. The airline could have an issue and you could try again in 15 minutes. If you are still being denied, contact your airline.

KCM Barcode

  1. What do I do if my KCM barcode card is lost or stolen?

    1. Request a new KCM barcode card from your airline management. Typically, this is your airline Chief Pilot Office (CPO) or In-Flight Service Desk. Once you receive your new KCM barcode card, login to your secure account at https://mykcmsupport.com and update your new KCM barcode card number in your account.

TSA Pre-Check, and Trusted Traveler programs

  1. KCM is not associated or connected to either of the above programs. Each work independently.