ARINC may update its Privacy Policy (“Policy”) from time to time. Material changes to the Policy will be posted on the myKCMsupport website along with the updated Policy.

Personal information collection

When you enroll on myKCMsupport for the Known Crewmember™ (KCM) Service, ARINC may collect a variety of personal and non-personal information, including, but not limited to:

  • Information about your use of this website and the KCM Service (including: KCM activity);
  • Information that you provide as part of the pre-registration process (including: name, date of birth, address, email, phone number, last four (4) digits of your Social Security Number, airline employer, airline employee identification number, and status of your account);
  • Biometric data (such as images of fingerprints)
  • Location information; and
  • Any other information that you send to ARINC.

Using personal information

ARINC will use your personal information as required to provide the KCM Service. ARINC may disclose your personal information to sub-contractors, airport authorities, airlines, the U.S. Transportation Security Administration and other government agencies to provide the KCM Service. Such parties will, whenever possible, be contractually prohibited from using or disclosing your information other than to perform services on ARINC’s behalf or comply with legal requirements. Biometric data will not be stored with any other data which could result in the disclosure of personally identifiable information (PII).

In addition to the disclosures for purposes identified, we may store and process your personal information to better understand your needs and to provide and improve our products and services; we may use it to contact you.

When you terminate the KCM Service, you may request that we remove from our databases any personal and non-personal information held by ARINC. If you enroll for KCM Services and decide not to complete the enrollment process, you may request that we remove personal information from our databases. An individual may request removal of his or her personal information as described in this Policy below.

Data retention

All information collected and stored by ARINC will be retained in the system for a period of 12 months after deactivation, suspension, cancellation, or revocation of your membership unless you request in writing that this information not be retained. An individual may request removal of his or her personal information by contacting ARINC at the contact information provided below.

Links to other websites

This website may contain links to other websites. ARINC is not responsible for the privacy policies or practices of any third party. ARINC cannot be responsible for the protection and privacy of any information which you provide while visiting third party sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Information automatically placed on your computer’s hard drive

When you view the myKCMsupport website, ARINC may store some information on your computer. This information will be in the form of a “cookie” or similar file and will help ARINC in many ways. With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.

Controlling your personal information

ARINC will not sell your personal information to third parties unless we have your permission. Further, ARINC will not disclose your information to third parties unless required by law to do so, pursuant to requests from governmental authorities or in pursuit of the performance of the KCM Service. We may also disclose your information for national security, law enforcement, or other issues of public importance as we deem appropriate to do so.

You may request details of personal information which ARINC holds about you. A reasonable administrative fee may be charged in order to deliver such information. If you would like a copy of the information stored or have any questions about this privacy policy or ARINC’s treatment of your personal information, please write to:

  • by email:; or

  • by post:

    ARINC Incorporated
    Attn.: Known Crewmember Program Office
    2551 Riva Road
    Annapolis, MD 21401-7465

Known Crewmember is a trade mark of the Air Line Pilot’s Association, International. ARINC developed this service and provides this service under contract with Airlines for America.