ARINC Incorporated, a part of Collins Aerospace (hereinafter, "Collins") is responsible for this website, including its mobile versions, and we are committed to respecting the privacy of visitors to both. Collins has implemented technical, administrative and physical measures to safeguard any personal information that we may collect.

Collins may update its Privacy Policy ("Policy") from time to time. Material changes to the Policy will be posted on the myKCMsupport website along with the updated Policy.

Personal information collection
When you enroll on myKCMsupport for the Known Crewmemberâ„¢ (KCM) Service, Collins may collect a variety of personal and non-personal information, including, but not limited to:

  • Information about your use of this website and the KCM Service (including: KCM activity);
  • Information that you provide as part of the pre-registration process (including: name, date of birth, address, email, phone number, last four (4) digits of your Social Security Number, airline employer, airline employee identification number, and status of your account);
  • Biometric data (such as images of fingerprints)
  • Location information; and
  • Any other information that you send to Collins.

Collins monitors user traffic patterns throughout the website according to a user's domain name, browser type, date and time of access, and pages viewed. This information is collected in order to measure the number of visitors to our website and to determine which areas users find useful based upon the traffic to particular areas. Collins uses this information to enhance visitors' experience and to better prepare future content based on the interests of visitors.

Your mobile provider may have a conflicting privacy position that captures personal information when you visit our website, but Collins is not responsible for and does not control how other parties may collect your information when you access our website(s).

Using and disclosure of personal information
Collins will use your personal information as required to provide the KCM Service to you and Collins' customers and government entities, conduct basic business operations; provide the information or service you have requested; communicate with you regarding the service; improve our products, services and websites; verify your identity to ensure security for one of the other purposes; respond to a legitimate legal request from law enforcement authorities or other government regulators; investigate suspected or actual illegal activity; support the sale or transfer of all or a portion of our business or assets (including through bankruptcy); and/or conduct investigations to ensure compliance with, and comply with, legal obligations.

Collins may share your personal information with our subsidiaries and affiliated companies (the "Collins Group"). When Collins transfers your Personal Information within the Collins Group, it will do so consistent with applicable law and Collins' Binding Corporate Rules, which are available above in many languages.

In addition, Collins may provide access to or share personal information on an as-needed basis with third parties, such as trusted service providers, consultants and contractors who are granted access to Collins facilities or systems, and with government agencies and others as required by law. Collins will only share your information outside the Collins Group to allow service providers Collins has retained to perform services on our behalf. In those cases, Collins will only share the information with service providers for the purposes outlined above. These service providers are contractually restricted from using or disclosing the information except when it is necessary to perform services on our behalf or to comply with legal requirements; comply with legal obligations, including but not limited, to complying with tax and regulatory obligations, sharing data with labor/trade unions and works councils, and responding to a court proceeding or a legitimate legal request from law enforcement authorities or other government regulators; investigate suspected or actual illegal activity; prevent physical harm or financial loss; or support the sale or transfer of all or a portion of our business or assets (including through bankruptcy).

Collins may disclose your personal information to sub-contractors, airport authorities, airlines, the U.S. Transportation Security Administration and other government agencies to provide the KCM Service. Such parties will, whenever possible, be contractually prohibited from using or disclosing your information other than to perform services on Collins' behalf or comply with legal requirements. Biometric data will not be stored with any other data which could result in the disclosure of personally identifiable information (PII).

When you terminate your participation in the KCM Service, you may request that we remove from our databases any personal and non-personal information held by Collins. If you enroll for the KCM Service and decide not to complete the enrollment process, you may request that we remove personal information from our databases. An individual may request removal of his or her personal information as described in this Policy below. However, removal of your information is subject to the data retention requirements described below.

Data Storage
Because Collins, and its parent company Raytheon Technologies, are global companies with locations in many different countries, we may transfer your information from one legal entity to another in order to accomplish the purposes listed above. Your information will not be transferred outside of the United States.

Data Retention
All information collected and stored by Collins will be retained in the system for a period of 12 months after deactivation, suspension, cancellation, or revocation of your participation in the Service, unless you request in writing that this information not be retained or as otherwise required for Collins to comply with its contractual and legal obligations. An individual may request removal of his or her personal information by contacting Collins at the contact information provided below.

Links to other websites
In some instances, Collins may provide links to non-Collins controlled websites, which Collins will make reasonable efforts to identify as such. Collins does not control such third-party websites, however, and cannot be responsible for the content or the privacy practices employed by other websites. This website may contain links to other websites. Collins is not responsible for the privacy policies or practices of any third party. Collins cannot be responsible for the protection and privacy of any information which you provide while visiting third party sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Information automatically placed on your computer’s hard drive
When you view the myKCMsupport website, Collins may store some information on your computer. This information will be in the form of a "cookie" or similar file and will help Collins in many ways. Cookies are small text files sent to and stored on users' computers that allow websites to recognize repeat users, facilitate users' access to websites and allow websites to compile aggregate data that will allow content improvements. Cookies do not damage users' computers or files. If you do not want cookies to be accessible by this or any other Collins website, you should adjust the settings on your browser program to deny or disable the use of cookies. The cookies that Collins uses on this site do not identify you. The cookies simply provide Collins with aggregate, anonymous analytics about the number of people visiting particular pages on this website.

With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.

Controlling your personal information
Collins will not sell your personal information to third parties unless we have your permission.

You may request details of personal information which Collins holds about you.

Residents of California:

California Shine the Light Law: California residents may annually request and obtain information that is shared with other businesses for their own direct marketing use within the prior calendar year. Collins does not share your personal information with other businesses for their own direct marketing use.

California Consumer Privacy Act: Except for those who interact with Collins as employees and contractors, those whose information we have because of their relationship with employees and contractors (such as family members receiving health benefits or emergency contacts), job applicants, those whose information we have because of their relationship with job applicants (such as references), and those whose information we have as a result of a business-to-business interaction or relationship (such the personnel of a business customer or vendor), California residents have the right to:

  • request details about the personal information that we have about you, including the categories of information, the purpose for which we use it, with whom we share it, and specific information about what personal information we have about you specifically;
  • request that your data be deleted; and
  • direct a company not to sell your data, but, since Collins does not sell personal information, this does not apply.

If you are a California resident not covered by the exclusions mentioned above and you would like to exercise your rights to obtain a copy of your information, a reasonable administrative fee may be charged in order to deliver such information. If you would like a copy of the information stored or have any questions about this privacy policy or Collins's treatment of your personal information, please write to:

  • by email:; or
  • by post:
    Collins Aerospace
    Attn.: Known Crewmember Program Office
    2551 Riva Road
    Annapolis, MD 21401-7465

Please provide your name, a way for Collins to contact you (such as an email address or telephone number) so that we can respond to your request, information about the nature of your relationship with us, and details about the action that you would like us to take. Based on your request, we will investigate to determine if we have any of your personal information. If we do have your personal information (other than that provided in your request), we will seek to verify your identity based on the personal information that we already have; the data we will request will depend on the nature of the personal information we have about you. We will also provide you information about whether there is any reason we cannot comply with your request.

Known Crewmember is a registered trademark of the Air Line Pilot's Association, International. Collins developed this service and provides this service under contract with Airlines for America.

Last updated 7 January 2021